Shipping charges combined on most multiple purchases to give you the best value

Delivery & Returns

Thanks for shopping at Pink Monkey Designs

 Your Customer satisfaction is very important to us and we are committed to resolving any queries swiftly.

Deliveries

We aim to dispatch deliveries within 24 hours of receipt, All items will be sent  Royal Mail 2nd class to keep your costs down. If you require your item urgently please contact us and we can arrange.

 

We hope to be able to offer a variety of mail options shortly 

All our items are packaged securely to minimise breakages. Please refer to our Returns and Refund Policy below if there is a problem  

Return & Refund Policy

  If in the unlikely event you have an issue with any product you have purchased, please read the policies below. We aim to respond to any questions within 48 hours.

 Contact

 Please notify us of any issues within 14 days of delivery using the Contact Us section on the website                                                     

 Returns

 To be eligible for a return, your item must be unused and in the same condition that you received it.

 Your item must be in the original packaging.

Postage for the returned item will be refunded in full on receipt of the return.

 We are sorry but Personalised items can only be returned if they are faulty or the design is not as requested. There is a reminder at time of purchase to check the spelling of any bespoke message to eliminate error. 

 Refunds

 Once we receive your item, we will notify you and issue a full refund to your original method of payment.

 If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within the time stated on your card issuers policies.

 Delivery Returns

 You will be responsible for paying for your own postage costs for returning your item. This will be refunded in full on receipt along with the purchase price.